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About Allergan Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit Follow Allergan Aesthetics on LinkedIn.

Clinical Facilitator, Allergan Aesthetics

Primary Petaling Jaya, Malaysia Req ID R00086109 Category Business Development Division Allergan Aesthetics



Allergan Aesthetics, an AbbVie company (AA) has a duty to provide training on the safe and effective, on-label use of our products. The Allergan Aesthetics Clinical Facilitator (CF) is an HCP-facing role within Allergan Medical Institute® (AMI) who facilitates HCP understanding of key learnings in-clinic. The CF will have required experience in Facial Aesthetics and will be trained to a high level of competency and skill. However, a clinical background/qualification is highly recommended for this role due to the clinical content and technical aspects covered with Healthcare Professionals (HCPs).


The CF offers 1:1 in-clinic facilitation tailored to educational need and aligned to the AMI Educational Journey. The CF will guide on patient and facial assessment aligned to the MD Codes™ and any other relevant Facilitation Programme. The CF will also cover related anatomy, ageing and aseptic non-touch technique (ANTT) plus the implementation of injection techniques covered within the relevant AMI Curriculum undertaken. Experienced in consultative patient facilitation, they assess educational need aiming to fill knowledge and skills gaps. Taking the theory learned from the AMI educational programmes, they support implementation into practice in the clinical setting on completion of relevant and/or required AMI content e.g. MD Codes™ Immersion Curriculum for HCPs. Educational needs will be specific to the individual and based on mutually agreed knowledge/skills gaps. This needs assessment determines the individualized facilitation pathway for each HCP, and in relevant markets, other in-clinic staff such as Beauty Consultants and Patient Coordinators.


The CF will facilitate learning using approved AMI, and locally relevant, educational materials with an aim to support a standardised, repeatable methodology for patient assessment and treatment planning and for injection procedures aligned to defined AMI Infinity programme curricula related to Allergan Aesthetics brands. This is segmented based on each CF passing each stage of the ‘Clinical Facilitator Learner Journey’ through formal exam and skills assessment.


KEY/ACCOUNTABILITIES                                                                                                    Weight %


1.  Delivers In-Clinic Services                                                                                            65%


Identifies educational need and develops recommendations to enhance clinical practice in aesthetic practices through delivering a bespoke educational journey for each HCP enrolled on a Facilitation Pathway, and based on the HCP’s self-assessment of knowledge, skills, and confidence.


Number of supported clinics/HCPs will be ~30 but aligned with Affiliate-level strategic need; HCPs will be selected through cross-functional alignment between the National Sales Manager and the AMI Lead.

Establishes a bespoke AMI Infinity curricula-aligned Facilitation Pathway with the HCP in pursuit of supporting improved patient outcomes. Facilitation is hands-off and the HCP retains clinical judgement and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs, but other segments may require support as determined on educational need by the Area & Affiliate AMI Lead.


Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM to allow for KPI monitoring.


2. Supports Education via AMI Digital World                                                 15%


As a fundamental part of the Facilitation Pathway with a CF, guides HCP educational curricula utilising AA AMI Digital World (AMIDW) to help improve the level of clinical knowledge around AA products for clinicians. This channel is the core AMI offering for Beginner injectors but holds value for all HCPs that a CF interacts with as part of their role.


3. Supports AMI Lead in AMI Event Delivery                                                  20%


Supports with the delivery of key Affilaite-level AMI events as requested by the AMI Lead. These include, but not limited to, attendance at industry conferences & AMI meetings/workshops & the MD Codes™ Mentee Programme, to engage with customers. This activity also supports CF self-development and upskilling. If the CF has an appropriate clinical qualification, may also be requested to act as ‘First Assist’ for Faculty during live technical workshops.

Key Requirements

·University degree in a clinically based subject specifically medicine, nursing or dentistry but other patient-facing clinical roles may be accepted e.g. physiotherapy, clinical pharmacy

·Experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry and ideally in aesthetics

·Experienced in facilitation/training/coaching including event management, preparation and delivery of workshops and other training solutions

·Ability to drive a motor vehicle with a valid driver's license.

And two or more of the following:

·Fluent business English ideal but not essential

·Metrics-driven mindset with experience of tracking activity in a CRM tool

·Intermediate skills in Microsoft Word, Excel, and Outlook

·Advanced skills in PowerPoint.

Other Requirements:

·Travel: 75% of the time, locally, nationally, and potentially internationally including overnight travel some weekend work may be required periodically.

·Exhibits leadership qualities consistent with AbbVie's Ways We Work culture.


AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

Travel: Yes, 75 % of the Time

Job Type: Experienced

Schedule: Full-time

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  • Business Development, Petaling Jaya, Selangor, MalaysiaRemove

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