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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Director, BOTOX® Reimbursement - Florida and Georgia

Orlando, Florida Req ID 2209458 Category Sales Division AbbVie

The RBA Director is responsible for the management of the assigned field-based RBA personnel delivering provider-focused operational and reimbursement support to Medical Therapeutics customers (physicians and their office staff) to facilitate safe and effective use of AbbVie therapeutics.  The RBA Director oversees the region team to ensure appropriate leverage of programs, tools and resources to help customers understand and overcome barriers that may impede or delay access to treatment with AbbVie’s product’s and/or prevent appropriate patient compliance to recommended treatment protocols. Customer support includes provision of guidance on appropriate billing and coding to the highest level of specificity. The RBA Director collaborates with other RBA Directors, District Sales Managers, and Director of National Accounts on appropriate account prioritization and encourages inter-team communication at every level. 

The RBA Director also works with the marketing teams to contribute to development of provider and patient reimbursement strategies and resources and with Managed Markets and Government Affairs on relevant payer updates and trends.  Other activities include managing all personnel related issues such as hiring, training, development, and coaching, while maintaining high standards of regulatory compliance.



Leadership / Team Management

  • Effectively leads the team and has the vision and passion to inspire to meet / exceed all objectives (productivity and account metrics and all other agreed objectives)
  • Responsible for the hiring, training and coaching and all aspects of performance management including timely completion of performance appraisals, mid-year reviews, and compensation plans, working closely with HR and supervisor as required
  • Ensures the effective and timely execution of approved provider support to appropriate patient access to treatment with Abbvie’s products, balancing identified customer needs with AbbVie’s business objectives
  • Works with all team members to develop / progress Individual Developmental Plan (IDP) to ensure ongoing growth and contribution to the Medical Therapeutics business and appropriate succession planning
  • Consistently delivers positive leadership to the team, peers, senior management and the various business units through a proactive approach to best practice sharing, anticipation of issues and effective problem-solving with a keen sense of when/what to escalate
  • Contributes to continued strategic and compliant development of initiatives and plays and active role in the ongoing development / refinement of supporting programs and tools.


Communication and Reporting

  • Build excellent internal cross-functional relationships with a broad base of groups and individuals (i.e., sales management, marketing, training, managed markets, legal, regulatory, compliance, customers and third-party vendors etc.)
  • Manages all forms of communication in a proactive and timely fashion to meet or exceed expectations

Provides comprehensive progress reports on all aspects of team objectives as required

  • Manages team budget effectively to meet all agreed objectives and demonstrating ability to proactively identify efficiencies





Education and Experience


  • Grade /Level 15:  Bachelors’ degree, MBA preferred


  • An in-depth and up-to-date knowledge of the health care environment, reimbursement, payor policy, management of hospital and private practices management and marketing.
  • Demonstrated success in a management role.
  • At least 5 years with two of the following areas:
  • Business consulting (or equivalent) in a health-related field
  • Experience with physician-administered injectables, Buy & Bill, and/or Specialty Pharmacy
  • Strong working knowledge of office reimbursement processes

Essential Skills and Abilities

  • Proven record of leading a team to achieve objectives and corporate goals with minimal direct supervision
  • Excellent time management skills
  • Demonstrated creativity, situation analysis/problem solving skills and analytical skill ability
  • Excellent communication skills, including written, verbal and listening. Strong presentation and training skills
  • Outstanding interpersonal skills, including genuine care and concern for others, with a proven ability to establish and maintain strong relationships with key accounts
  • Emotional intelligence and maturity
  • Excellent judgment and experience of working in a highly-regulated environment
  • Broad business perspective, including a solid working knowledge of office operations and systems
  • Ability to travel with approximately 60%-70% overnight travel including some weekend work
  • Proven experience includes:
    • Aligning and Executing Strategy
    • Cultivating Networks and Partnerships
    • Leading and Coaching tenured teams with high performance
    • Building Trusting Relationships
    • Business Acumen
    • Customer-focused Account Management
    • Decision Making
    • Driving Results
    • Facilitating Change
    • High Impact Communication
    • Managing payer pull-through initiatives
Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel: Yes, 50 % of the Time
Job Type: Experienced
Schedule: Full-time

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