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About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Representative, Customer Service (SAP required), pipeline requisition

Primary North Chicago, Illinois Req ID 2214948 Category Supply Chain & Materials Management Division AbbVie

External Description


  • Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.
  • Serve as the customer’s advocate and liaison to quickly and fairly resolve service problems for customers.
  • Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation and others.
  • Work with customers and AbbVie personnel to achieve mutually agreeable lead-times for product deliveries and schedule activities to consistently achieve those lead-times.
  • Process and satisfactorily close customer inquiries within designated time-frame.
  • Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expense.
  • Implement specific sales promotional strategies and programs as directed by sales management.
  • Provide contract/list prices to customers.

 


  • High School diploma or GED equivalent to ensure ability to read and understand training and job aids written in English and communicate with U.S. based customers
  • Demonstrated oral and written communication skills required to communicate with AbbVie customers and internal support organizations
  • Proven demonstrated analytical and problem solving skills
  • experience working within an SAP environment

Job Grades are determined by the country in which the payroll is based.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • High School diploma or GED equivalent to ensure ability to read and understand training and job aids written in English and communicate with U.S. based customers
  • Demonstrated oral and written communication skills required to communicate with AbbVie customers and internal support organizations
  • Proven demonstrated analytical and problem solving skills
  • experience working within an SAP environment

Job Grades are determined by the country in which the payroll is based.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity and affirmative action employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic. If you would like to view a copy of the company’s affirmative action plan or policy statement, please email CorpJat_ABV@abbvie.com.


Significant Work Activities: N/A
Travel: No
Job Type: Experienced
Schedule: Full-time
ABBVIE

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