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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Manager, Reimbursement Services

North Chicago, Illinois Req ID 2210910 Category Manufacturing & Operations Division AbbVie
  • Manage day-to-day operations to deliver superior customer service and improved access to medication for commercial and uninsured patients.
  • Monitor similar industry programs and regulatory guidance to ensure program relevance and compliance.
  • Lead and mentor direct reports responsible for reimbursement operations for designated AbbVie products.
  • Provide recommendations regarding appropriate promotional and business practices based on reimbursement capabilities.
  • Develop and manage relationships with payors, providers, independent co-pay foundations, alternative funding outlets, etc. to increase the probability of prescription access and fulfillment.
  • Partner with commercial teams within established guidelines and working relationships to ensure reimbursement center operations are aligned with consumer and professional marketing initiatives to create customer-focused operational efficiencies that maximize patient acquisition and retention.
  • Understand and adhere to the Code of Business Conduct, Operating Guidelines as well as appropriate IRS, CMS, HIPAA, and OIG guidelines.
  • Monitor productivity levels, identifying opportunities to optimize operational efficiencies and cost controls, develop and implement changes that will improve those efficiencies and the department’s performance.

  • Bachelor's Degree. Comparable or relevant experience will be considered.
  • Minimum of 1-3 years in people management required.
  • 2-4 years experience managing a reimbursement or call center is preferred.
  • Knowledgeable of application regulations and standards affecting Pharmaceutical Products specifically knowledge of HIPAA guidelines and appropriate federal, state, and local regulations applicable to reimbursement and call center operations.
  • Experience working in retail/mail order/specialty pharmacy or related experience involved in the distribution, dispensing, and reimbursement of pharmaceuticals is preferred.
  • Should possess a clear understanding of the pharmaceutical or healthcare business. Knowledge of federal healthcare programs, commercial payors/providers, managed care organizations and healthcare reimbursement is a plus.
Significant Work Activities: N/A
Travel: No
Job Type: Experienced
Schedule: Full-time
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