Describe the primary goals, objectives or functions or outputs of this position.
The Fulfillment and Inventory Lead position provides support to Fulfillment Supervisor and Inventory Planner. The Lead provides advance knowledge to assist in fulfillment operations and support of inventory responsibilities. The position requires the individual to able to perform the core job responsibilities of a fulfillment technician in addition to providing resource support for the Inventory Planner. The position works collaboratively with other areas of the pharmacy to provide a high level of customer service.
List up to 10 main responsibilities for the job. Include information about the accountability and scope.
•Collaborate with and support the supervisor(s) and manager(s) to monitor and assign work and adjust workload and staffing requirements to ensure orders are addressed to achieve established KPIs.
•Handle escalated issues by collaborating with various functional areas within AbbVie and involving management when needed.
•Identify and collaborate with all necessary personnel to determine objectives; organize, schedule, and perform testing as business requires; and send out updates to necessary parties via email, presentations etc. to ensure new releases, processes, or enhancements are implemented into the core pharmacy system and successfully communicated to all impacted parties.
•Subject Matter Expert in all aspects of the pharmacy technician fulfillment role and Inventory Planner role. Perform quarterly review of policies and procedures to ensure compliance and perform updates or create new documents if required.
•Identify and recommend process/system improvements that increase efficiency and productivity of respective functional areas and communicate with supervisor(s) and manager(s).
•Perform as primary back up and support to the Inventory Planner, which includes ordering, receiving, maintenance, destruction, and inventory adjustments in the SAP system. Assist with preparing monthly inventory reports, managing timely disposition of obsolete and rejected materials through Material Destruction Orders (MDO’s), and assist with performance reports to monitor, measure, and address supplier performance to assure timely and quality performance of supplier.
•Determine raw material or commodity/code needs and proper inventory levels. Create system requisitions and monitor delivery of materials, while communicating priorities to Receiving and Incoming Quality Assurance (IQA).
•Communicate with all functional areas to ensure that material needs are met (Receiving, Quality, Labs, Purchasing, Transportation, Manufacturing, Finishing, and MS&T).
•Utilize and demonstrate proficiency with the use of planning systems like SAP and tools like Excel.
•Maintain current licensure and CE requirements, as necessary. Additional responsibilities may be added as deemed necessary for the business by Pharmacy Solutions Management.
List required and preferred qualifications (up to 10). Include education, skills and experience.
•College or a 2-year Associate Degree is required. Minimum 1-2 years of experience in Material Management or Operations; 1-2 years of experience in Purchasing/Maintenance or minimum total combined years of experience.
•Individuals must meet applicable Pharmacy Technician Licensure and Certification requirements no later than the first day of employment.
•A minimum of 3-5 years’ experience within a Specialty Pharmacy or Retail/Mail Order Pharmacy setting, familiarity with product fulfillment and inventory management in a pharmacy setting.
•Strong attention to detail, ability to multi-task and ability to make independent, high-quality decisions and operate under general supervision.
•Strong computer skills required including quick and accurate data entry; including, but not limited to, Microsoft Word or Excel software applications.
•Complete individual tasks, collaborative and cross-functional acumen, and ability to effectively manage time by adhering to deadlines required.
•Ability to work a schedule based on business needs.
Significant Work Activities: N/A
Job Type: Experienced