Purpose:

The Specialist, HRConnect Operations supports global Workday solutions and provides end-user support that will improve ongoing operations (continuous improvement) and service delivery related to all components of HRConnect. Support will include Workday reporting and mass uploads. Work efforts will include gathering requirements, creating ad hoc reports, and mass uploads of data into the global Workday system of record. 

Responsibilities:

• Develop and execute reports in Workday
• Partner with Payroll, Business Technology Solutions, Benefits Operations and other stakeholders to produce Workday ad hoc reports as required, often combining data from multiple sources to achieve desired results
• Meet with customers and stakeholders to gather requirements for new Workday reports or enhancements to existing reports and translate them into solutions
• Help clients resolve Workday reporting issues requiring in depth expertise in the Workday solution and in other systems
• Maintain HR data integrity by proactively conducting audits and analyzing data transactions
• Support of global EIB (mass upload) requests in Workday
• Analysis of large amounts of HR data for upload into Workday
• Root cause analysis of Workday data issues
• Support HRConnect case management queue
• May participate in additional projects, including creation of job aids/documentation and continuous improvement activities

Qualifications:

1. Bachelor’s degree or equivalent experience
2. 2+ years of HR experience and HR Operations support
3. Workday HCM reporting and mass upload experience
4. Excellent verbal and written communication skills
5. Strong analytical, technical and computer skills
6. Specific language capabilities may be required depending on the locations
7. Experience working in ticket/case management (CRM) system is desirable
8. Able to manage multiple priorities
9. Have a continuous improvement mindset, and quality and process orientated
10. Strong problem solving skills