The Senior Specialist, Marketing Operations Systems supports the management of Advertising & Promotional materials as they pertain to the U.S. Commercial Material Review process and Veeva PromoMats.

The Senior Specialist, Marketing Operations Systems ensures:

• Facilitates and executes solutions associated with Veeva PromoMats system for:
  • Advertising materials
  • Promotional materials
  • Sales Training materials
  • Promotional Labeling materials

• Proactively solves issues with system processes
  • Consults with the bridge team on matters of system enhancements and bug fixes
  • Generates system reports and openly communicates reports with her team members and direct manager
  • SME and system admin for all aspects of the Veeva PromoMats system.

Senior Specialist, Marketing Operations Systems:  

• Mitigates risk to the organization by establishing, maintaining and enforcing processes and policies that ensure advertising and promotional materials are compliant with AbbVie Quality Policies
• Provides support to U.S. Commercial, Medical reviewers, Regulatory reviewers and other key stakeholders to ensure the appropriate and timely review of all promotional, non-promotional materials

The Senior Specialist, Marketing Operations Systems serves as an SME for all team members working within the Material Review Process and Veeva PromoMats.

Key Responsibilities include:

Veeva PromoMats Help Desk support, includes:

• Troubleshooting Veeva PromoMats system issues
• Help support for Veeva PromoMats questions
• Immediate or scheduled training for Veeva PromoMats usage
• Providing users:

• ePASS and COMPASS files upon request
• Veeva PromoMats source files
• Annotated reference docs
• Zip reference folders

System admin support, including:

• User creation
• User access issues
• References & Labels
• Account modifications
• Metadata corrections
• Process changes
• Defect fixes/testing
• System enhancements
• System updates

Provide Veeva PromoMats support to product launch teams

Veeva PromoMats Training/Coordination for:

• Cross-functional teams (ProMO, Marketing, Medical, Regulatory, IT)
• Collaboration partners (i.e., Genentech)
• Inventory vendors
• Production vendors
• Creative agency partners
• CBT Working Group for all modules

Provide weekly updates and reports to direct and upper level Manager, including:

• MedComms Insight reports
• Medical tasks
• Training updates
• US data Warehouse reports
• Stuck Projects
• Expiration Exceptions
• On the spot project status(s) (for specific brand or cross-functional teams)
• Updates and presentations at team Huddles/staff meetings

Provide Monthly SWARM Core team updates for:

• Monthly SWARM metrics distribution
• SWARM report development
• Agency transparency

As a system SME, participate on and support the following teams:

• DAM/Content Central
• The Bridge - Measurements working team
• Solutions Plus
• Camp Veeva core team
• Emmsphere LMS – Assign learning path, Reports, training verification, test module

Key Skills

• Demonstrates the ability to prioritize and multitask in a fast-paced, rapidly changing environment
• Maintain a positive, energetic, and engaged attitude and approach to work under times of stress
• Demonstrate good understanding of how to navigate the Material Review process and strong working knowledge of Veeva PromoMats
• Demonstrates good knowledge of policies and procedures
• Demonstrates good understanding of Abbvie cross-functional team organization and brand
• Understands the Veeva PromoMats priorities, key tactics and timelines

Basic:

• 5+ years of experience in a Business System Analyst role or equivalent technical role
• Technical / Application Support / Help Desk support a plus
• Systems Testing and IT Implementation experience
• Ability to translate operational needs into process or system improvements.
• Strong planning and organizational skills are required to successfully multitask, and problem solve in a fast-paced environment.
• Good interpersonal skills, teamwork, analytical and problem-solving skills.
• Project management skills required managing constantly changing priorities.

Preferred:

• Bachelor’s Degree in Business, Science, Computer Science or related
• Working knowledge of Adobe Acrobat; MS Word, MS Excel, MS PowerPoint and Veeva PromoMats
• Possesses ability to learn and adapt to other software tools as necessary
• Knowledge and prior experience with AbbVie products, marketing, and communication or advertising agency experience
• Experience in pharmaceutical Promotional Material Review Process desirable.