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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Project Manager, Marketing Operation Systems

Lake County, Illinois Req ID 2210056 Category Marketing Division AbbVie

The Senior Specialist, Marketing Operations Systems supports the management of Advertising & Promotional materials as they pertain to the U.S. Commercial Material Review process and Veeva PromoMats.

The Senior Specialist, Marketing Operations Systems ensures:

  • Facilitates and executes solutions associated with Veeva PromoMats system for:
    • Advertising materials
    • Promotional materials
    • Sales Training materials
    • Promotional Labeling materials
  • Proactively solves issues with system processes
    • Consults with the bridge team on matters of system enhancements and bug fixes
    • Generates system reports and openly communicates reports with her team members and direct manager
    • SME and system admin for all aspects of the Veeva PromoMats system.

Senior Specialist, Marketing Operations Systems:  

  • Mitigates risk to the organization by establishing, maintaining and enforcing processes and policies that ensure advertising and promotional materials are compliant with AbbVie Quality Policies
  • Provides support to U.S. Commercial, Medical reviewers, Regulatory reviewers and other key stakeholders to ensure the appropriate and timely review of all promotional, non-promotional materials

The Senior Specialist, Marketing Operations Systems serves as an SME for all team members working within the Material Review Process and Veeva PromoMats.

Key Responsibilities include:

Veeva PromoMats Help Desk support, includes:

  • Troubleshooting Veeva PromoMats system issues
  • Help support for Veeva PromoMats questions
  • Immediate or scheduled training for Veeva PromoMats usage
  • Providing users:
  • ePASS and COMPASS files upon request
  • Veeva PromoMats source files
  • Annotated reference docs
  • Zip reference folders

System admin support, including:

  • User creation
  • User access issues
  • References & Labels
  • Account modifications
  • Metadata corrections
  • Process changes
  • Defect fixes/testing
  • System enhancements
  • System updates

Provide Veeva PromoMats support to product launch teams

Veeva PromoMats Training/Coordination for:

  • Cross-functional teams (ProMO, Marketing, Medical, Regulatory, IT)
  • Collaboration partners (i.e., Genentech)
  • Inventory vendors
  • Production vendors
  • Creative agency partners
  • CBT Working Group for all modules

Provide weekly updates and reports to direct and upper level Manager, including:

  • MedComms Insight reports
  • Medical tasks
  • Training updates
  • US data Warehouse reports
  • Stuck Projects
  • Expiration Exceptions
  • On the spot project status(s) (for specific brand or cross-functional teams)
  • Updates and presentations at team Huddles/staff meetings

Provide Monthly SWARM Core team updates for:

  • Monthly SWARM metrics distribution
  • SWARM report development
  • Agency transparency

As a system SME, participate on and support the following teams:

  • DAM/Content Central
  • The Bridge - Measurements working team
  • Solutions Plus
  • Camp Veeva core team
  • Emmsphere LMS – Assign learning path, Reports, training verification, test module

Key Skills

  • Demonstrates the ability to prioritize and multitask in a fast-paced, rapidly changing environment
  • Maintain a positive, energetic, and engaged attitude and approach to work under times of stress
  • Demonstrate good understanding of how to navigate the Material Review process and strong working knowledge of Veeva PromoMats
  • Demonstrates good knowledge of policies and procedures
  • Demonstrates good understanding of Abbvie cross-functional team organization and brand
  • Understands the Veeva PromoMats priorities, key tactics and timelines


  • 5+ years of experience in a Business System Analyst role or equivalent technical role
  • Technical / Application Support / Help Desk support a plus
  • Systems Testing and IT Implementation experience
  • Ability to translate operational needs into process or system improvements.
  • Strong planning and organizational skills are required to successfully multitask, and problem solve in a fast-paced environment.
  • Good interpersonal skills, teamwork, analytical and problem-solving skills.
  • Project management skills required managing constantly changing priorities.


  • Bachelor’s Degree in Business, Science, Computer Science or related
  • Working knowledge of Adobe Acrobat; MS Word, MS Excel, MS PowerPoint and Veeva PromoMats
  • Possesses ability to learn and adapt to other software tools as necessary
  • Knowledge and prior experience with AbbVie products, marketing, and communication or advertising agency experience
  • Experience in pharmaceutical Promotional Material Review Process desirable.
Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel: No
Job Type: Experienced
Schedule: Full-time

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