Incumbent will be responsible for managing contract membership eligibility and Class of Trade (COT) assignment on an ongoing basis ensuring customers categorized within their correct business activities and are correctly assigned to their designated contracts.  Assist commercial contracting team with customer assignment to their designated contracts and/or Group Purchasing Organization (GPO) membership rosters.  Perform periodic compliance and monitoring activities to ensure COT designations are in line with customer’s current business activities, especially those COTs that may directly impact certain government pricing calculations.  Work closely with wholesaler chargeback team to manage in-process queue to ensure timely resolution of chargeback payments to the wholesalers.  Excellent oral and written communication skills are required as job responsibilities include communicating with all levels of operating peers, various levels of management at AbbVie, as well as with personnel at various levels of customer accounts during the COT verification process.  Incumbent must possess an ability to resolve problems quickly utilizing a variety of data sources, as well as documenting rationale for resulting decisions.

Core Job Responsibilities:              

• Resolve chargeback issues as a result of customer identification errors.
• Submit customer changes and new customer set up requests.
• Perform regular monitoring activities to ensure that customers are properly classified.
• Collaborate in an effective manner with the government pricing team, commercial pricing team, and customer master.
• Maintain procedural documentation as required by changes in internal policies and business practices.
• Assist with various projects related to data analytics and performance metrics.
• Participate in cross functional meetings to ensure the direction and accuracy of customer maintenance.
• Perform other duties as assigned.

Position Accountability and Scope:                                      

Incumbent is responsible for supporting the chargeback processing and contracting teams with respects to membership and class of trade responsibilities.  This individual must possess a high degree of integrity, communication, and strong organizational and problem-solving skills.  Failure to maintain accurate membership/class of trade information will result in chargeback denials, disputes with customers, and potential impact to government price calculations.  The incumbent must be able to perform effectively with little supervision and demonstrate sound business judgment within the scope of defined guidelines.  This position will report to the Class of Trade Manager, Government Programs.  This position will have frequent interaction with Customer Master and other Government and Commercial Pricing managers.                                         

Minimum Experience/Training

Required:                                Problem solving, organization and integrity are key competencies of this position.  Must have intermediate or higher-level skills with MS Excel and Word and must have excellent data mining skills.  The current department process and procedures include using MS Excel formulas, Pivot Tables, Index Matching, Macros, Lavastorm, MS Access Queries and Databases.  The employee will be required to master these skills within 6 months of entering this job function.  Proficiency with TM1, COGNOS, Model N, SAP, and other related government systems and interfaces is desirable but not required.

Qualifications - External

• Minimum Education:
• BA/BS required
• 2+ years business experience

Minimum Experience/Training

Required:                                Problem solving, organization and integrity are key competencies of this position.  Must have intermediate or higher-level skills with MS Excel and Word and must have excellent data mining skills.  The current department process and procedures include using MS Excel formulas, Pivot Tables, Index Matching, Macros, Lavastorm, MS Access Queries and Databases.  The employee will be required to master these skills within 6 months of entering this job function.  Proficiency with TM1, COGNOS, Model N, SAP, and other related government systems and interfaces is desirable but not required.

Posting Grade Information

Job Grades are determined by the country in which the payroll is based.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Equal Opportunity Employer Minorities/Women/Veterans/Disabled