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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

National Field Training Manager, Patient Services Access Team

Lake County, Illinois Req ID 2208634 Category Sales Division AbbVie

National Field Training Manager – Patient Services Access Team

The National Training Manager (NTM) supports a Franchise organization in the design and delivery of training solutions to a field patient services organization. An NTM ensures both Training & Development and Franchise Strategy are effectively represented in all training programs and solutions. This role is accountable to quickly build relationships with key stakeholders and manage several stakeholders at various levels. The role requires a high level of performance coaching, strategy alignment/execution, and application of training fundamentals to enhance performance learning of participants.

Core Job Responsibilities:

  • Designs, develops, and delivers compliant learning solutions that increases effectiveness and credibility of participants
  • Builds trust and credibility with key stakeholders through regular interaction, evidenced by feedback and proven working partnerships
  • Leverages existing Learning & Development core platforms and content within the Franchise training to limit duplicative efforts
  • Demonstrates direct and open communication to key stakeholders resulting in positive relationships and mutual alignment
  • Provides candid and specific verbal & written feedback to training participants resulting in their awareness of strengths and weaknesses including a plan for improved performance  
  • Provides coaching and feedback to National Field Trainers (NFT) across the organization to help them to be the best NFT they can be.
  • Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals
  • Develops Guest Trainers and/or Rotational Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback
  • Demonstrates and applies knowledge of all stakeholder businesses, strategies and priorities and integrates training activities into franchise team business plans
  • Leads cross-functional initiatives and may be responsible for additional special projects within training organization
  • Recognized as a product and disease-state expert as well as an expert in non-therapeutic areas such as customer and business skills
  • Assists with the on-boarding, development, and mentorship of other NFTs and “leads through teamwork” cultivating and maintaining positive peer-to-peer relationships
  • Executes with little guidance and/or direction from senior leadership

Key stakeholders:

  • CA&O Leadership
  • Franchise Leadership
  • Franchise Marketing Leadershi


  • Bachelor’s degree
  • 5+ years of field sales experience in pharmaceutical industry as an Account Executive or Field Access Specialist or 2+ years sales training experience
  • Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP)
  • Prior experience leading projects with regional or national impact
  • High performing sales track record and strong understanding of what drives success in a commercial organization 
  • Demonstrated ability to work with a variety of individuals at all levels of management to develop partnerships and align training with the business strategy
  • Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that drive competitive advantage to the organization


  • Master’s Degree
  • Prior access and reimbursement experience Knowledge and exposure to health sciences, market access and/or account management is preferred
Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel: Yes, 25 % of the Time
Job Type: Experienced
Schedule: Full-time

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