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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Director, Patient Services Programs- Dermatology

Lake County, Illinois Req ID 2207930 Category Sales Support Division AbbVie

The Director, Dermatology Patient Services Programs creates a direct interface for the other Patient Services teams with their brand partners ensuring programs meet patient and provider needs. This role is the strategic lead, and owner of stakeholder engagement for Dermatology. This role is responsible for overall Dermatology patient support program performance and accountability including program strategy, design, and brand alignment.


Major Responsibilities:


  • Own all aspects of the patient support programs for Dermatology; defines strategy, KPIs, co-leads leadership team meetings for Dermatology
  • Lead integrated Patient Services team in the development of US Patient Services Solution Strategies for brands within Dermatology
  • Drives patient support strategy, overseeing AbbVie investment to create patient access to medication and enable adherence to therapy
  • Establish commercial priorities with IBT and liaise with executive management and internal business partners to communicate the business impact of patient support programs
  • Direct interface between the other Patient Services teams and Dermatology brand partners ensuring programs meet patient and provider needs
  • Accountable for Dermatology initiatives and program performance
  • Manages the franchise leads; coaches, guides, and develops team to work with Dermatology brand teams as trusted partners
  • Tracks brand needs, economics, strategies, timelines, and priorities while staying abreast of Dermatology and patient trends
  • Ensures aligned strategic objectives and collaboration across all Patient Services and key stakeholder functions
  • Leads strategic projects and initiatives with cross-functional partners and senior leadership, ensuring cross functional alignment throughout the process


List required and preferred qualifications (up to 10). Include education, skills and experience.

  • Requires minimum of a bachelor’s degree in business or related field, Master’s Degree preferred
  • 10+ years of experience in healthcare
  • 10+ years of experience working at a pharmaceutical company in roles involving strategy and execution
  • Deep understanding of the Dermatology portfolio
  • Strong strategic business acumen and a data driven mindset
  • Ability to work cross-functionally to gain alignment on customer needs, objectives, and priorities, to optimize business and customer outcomes
  • Ability to understand brand needs and trends to inform proactive business planning and prioritization
  • Experience in building relationships across internal and external teams
  • Senior level executive presence with strong writing, presentation skills and ability to navigate complex situations
  • Ability to influence across functions to gain consensus on solutions



Key Stakeholders (optional):


Patient Services Leaders, Sales Leadership, Finance, Managed Healthcare, MABI, Market Access. Legal/Compliance


Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)Keyboard use (greater or equal to 50% of the workday)
Travel: Yes, 15 % of the Time
Job Type: Experienced
Schedule: Full-time

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