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About Allergan Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit www.AllerganAesthetics.com.

UX Research Manager

Irvine, California Req ID 2207243 Category Marketing Division Allergan Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit www.AllerganAesthetics.com.  

Allergan Data Labs is on a mission to transform the Allergan Aesthetics beauty business at AbbVie, one of the largest pharmaceutical companies in the world. Our iconic brands include Botox, CoolSculpting, Juvéderm, and more. The medical aesthetics business is ripe for rapid growth and disruption, and we are looking for an experienced UX Research Manager to add to our high-performing team to do just that. 

Our team has successfully launched a new and innovative technology platform, Allē, which serves millions of consumers, tens of thousands of aesthetics providers, and thousands of colleagues throughout the US. Since its launch in November 2020, Allē has delivered curated promotions, personalized experiences, and millions of consumers use it as part of their beauty journey.  

As a UX Research Manager, you will report to the Director of Product Design, and be responsible for researching the end-to-end user experience for our medical aesthetics provider audience, as well as manage a small team of UX researchers. If you’re interested in working within a startup-oriented environment, while having the backing of a very large company, please read on. 

You will 

  • Research the end-to-end user experience for our medical aesthetics provider audience and partner closely with the Director of Product Management to define and validate the longer-term vision. 
  • Be a hands-on researcher while managing a small team of UX researchers and mentoring the broader product organization in the democratization of UX research.
  • Document and share insights with the product team, as well as the broader organization, and provide opportunities for team members and stakeholders to regularly engage in research. 
  • Define ResearchOps at Allergan Data Labs: guiding the strategy, processes and tools used to conduct UX research and the internal repository of insights.
  • Become a subject-matter expert with a deep understanding of the jobs-to-be-done, clarifying them via journey maps and personas, and routinely socialize them across the organization to drive alignment and provide actionable insights.
Qualifications:

Required Experience & Skills 

  • 7+ years of research experience. You’re a T-shaped researcher with a deep specialization in in-person and remote user research with a broad set of skills across survey design, ethnography, CX, quantitative research, etc.
  • You enjoy meeting different people and being an avid listener, while also providing great customer service skills.
  • Experienced leader with 2-3 years of experience hiring, developing, and managing a high-performing team. 
  • You’re an inspiring storyteller and excellent at sharing and communicating insights to diverse audiences: from product designers, product managers, marketing, all the way up to the Allergan Data Labs leadership.
  • A portfolio demonstrating past work experience and deliverables.

Our Core Values 

  • Be Humble: You’re smart yet always interested in learning from others. 
  • Work Transparently: You always deal in an honest, direct and transparent way. 
  • Take Ownership: You embrace responsibility and find joy in having the answers. 
  • Learn More: Through blog posts, newsletters, podcasts, video tutorials and meetups you regularly self-educate and improve your skill set. 
  • Show Gratitude: You show appreciation and return kindness to those you work with. 

Perks 

  • Competitive salary. 
  • Competitive annual bonus targets. 
  • 401k with dollar for dollar match, up to 6% of eligible earnings (base, bonus).  Plus additional company contribution. 
  • RSU grants (Long Term Incentives) for approved roles. 
  • Comprehensive medical, dental, vision and life insurance. 
  • 17 paid holidays per year, including 3 floating holidays. 
  • Annual Paid Time Off (PTO), with separate sick days 
  • 12 weeks paid Parental Leave 
  • Caregiver Leave 
  • Adoption and Surrogacy Assistance Plan 
  • Flexible workplace accommodations. 
  • Free gym membership for those in our Irvine, CA WeWork office. 
  • We celebrate our wins with opportunities to attend Lakers, Knicks, Anaheim Ducks, Anaheim Angels and NY Rangers games. 
  • Opportunities to attend concerts, festivals and other live entertainment events in recognition of delivering great work. 
  • Attend AWS Re:Invent in person (Las Vegas) or virtually each year. 
  • Tuition reimbursement. 
  • Attend a tech or marketing conference of your choice each year. 
  • A MacBook Pro and accompanying hardware to do great work. 
  • A modern productivity toolset to get work done: Slack, Miro, Loom, Lucid, Google Docs, Atlassian and more. 
  • Generous discounts on SkinMedica skin care products. 
  • Discounted aesthetic treatment days multiple times a year. 
  • $600 worth of Alle benefits each year to use towards aesthetic treatments and products. 
  • Eligible for donation matching to over 1.5 million nonprofit organizations.

#LI-ADL

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel: No
Job Type: Experienced
Schedule: Full-time
ABBVIE

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