As a Customer Experience Manager, you will be responsible for providing the best experience to Facial, Body Contouring and Coolsculpting customers, including KAM customers and Inside Sales customers.

As part of your role, you will be focused on delivering a consistently exemplary customer experience.  Your ability to serve not only ensures Customer Service levels and standards are met but allows us drive a competitive edge through our CS excellence program in ensuring we make business easy for our customers. As an ambassador for Allergan Aesthetics, your role provides support for our Customers throughout the whole customer lifecycle according to local CS policies/procedures. 

The role requires daily contact and effective collaboration with supporting functions internally and externally. A flexible and positive approach to tasks, with the ability to execute with speed and precision on operational, system and/or service improvements that are implemented locally is key.  As part of the Allergan Aesthetics team your passion for providing customer insights and looking for better, more efficient ways to serve the customer will help ensure Allergan Aesthetics is making business easy. 

JOB QUALIFICATIONS (MINIMUM REQUIREMENTS):
 

Education and Experience / Essential Skills, Experience, and Competencies (includes Licenses, Credentials) Ex. PROFIL

Education and Experience:

• At least 2 years of experience in customer service or sales/account management within Allergan
• Fluent in local country language requirements  
• Good level of English both oral and written (Business / System language)
• Experience with ERP preferably SAP, contact center systems, Ecommerce experience
• Experience with MS Office Word and Excel
• Knowledge of performance tools, KPIS, etc…
• Ability to present figures and results in a clear, concise and convincing way
• Strong analytical skills

Essential Skills, Experience, and Competencies

• Initiating Action: Ability to work in a fast, dynamic, matrix structure with drive and high energy
• Customer Focus: Strong customer service orientation and realization of the importance in achieving business and service objectives.  Excellent communication skills at a professional level, and passion for improving Customer Experience and making business easy.
•   Leadership: As the first point of customer contact the role requires a high level of professionalism, following clear standards, being articulate and where calls/situations are challenging, patient and resilient.
• Stress Tolerance and Planning and Organizing: Strong personal skills including time management, workload prioritization, responsiveness and the ability to deliver under pressure
• Driving for Results: A completer/finisher with excellent attention to detail and team player to contributes to Team Success
• Proactive to improve existing work processes

•   Adaptability: Resilience and flexibility to adapt in a change orientated environment; self-motivated.

Main contacts

• External Customers
• Third Party Logistics providers
• Sales / Commercial teams
• Shared Services functions DBA, AR, Logistics, Distribution, Warehouse, QA etc.

Compliance and integrity

You will be responsible for conducting your activities on behalf of the company consistent with a high standard of business ethics and in compliance with the laws and regulations that govern our activities (subject to local law/requirement)