The Associate Director, Specialty Patient Services Programs supports the Metabolic, Endocrine and HCV Patient Services teams with their brand partners ensuring programs meet patient and provider needs. This position is the critical linkage point between US Commercial Brand Teams and US Patient Services. This role is responsible for overall program support, performance and accountability including program strategy, design, brand alignment, and execution.

Major Responsibilities:

• Direct interface between the other Patient Services teams and their brand partners ensuring programs meet patient and provider needs
• Create the patient support strategies aligned to the patient / brand needs through cross functional team engagement
• Leads the cross functional team to implement the brand PSP strategy, monitoring execution and driving to program optimization and performance
• Accountable for program strategy, design, brand alignment, execution, and performance
• Performs post-launch performance monitoring of patient support programs
• Builds strong relationships with Brand teams; is seen as a trusted advisor related to patient support.  This role is the IBT lead for US Patient Services.
• Delivers brand insights to other areas of Patient Services and refines the program strategy and execution based upon new insights

Qualifications:

• Requires minimum of a bachelor’s degree in business or related field, MBA with a healthcare focus preferred
• 5+ years of experience in healthcare
• 5+ years of experience working at a pharmaceutical company in areas of strategy and execution
• Strategic business acumen
• Understanding of Metabolic, Endocrine, and HCV disease states, including competitive set and key business objectives
• Ability to align brand priorities, customers and needs and translate into design direction for PSPs
• Ability to work cross-functionally to gain alignment on customer needs, objectives, and priorities
• Experience in building relationships across internal and external teams

Key Stakeholders

Patient Services Leaders, Sales Leadership, Finance, Managed Healthcare, MABI, Market Access. Legal/Compliance