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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Associate Director - Franchise Leadership Team

Chicago, Illinois Req ID 2209104 Category Marketing Division AbbVie

The Associate Director, Specialty Patient Services Programs supports the Metabolic, Endocrine and HCV Patient Services teams with their brand partners ensuring programs meet patient and provider needs. This position is the critical linkage point between US Commercial Brand Teams and US Patient Services. This role is responsible for overall program support, performance and accountability including program strategy, design, brand alignment, and execution.

Major Responsibilities:

  • Direct interface between the other Patient Services teams and their brand partners ensuring programs meet patient and provider needs
  • Create the patient support strategies aligned to the patient / brand needs through cross functional team engagement
  • Leads the cross functional team to implement the brand PSP strategy, monitoring execution and driving to program optimization and performance
  • Accountable for program strategy, design, brand alignment, execution, and performance
  • Performs post-launch performance monitoring of patient support programs
  • Builds strong relationships with Brand teams; is seen as a trusted advisor related to patient support.  This role is the IBT lead for US Patient Services.
  • Delivers brand insights to other areas of Patient Services and refines the program strategy and execution based upon new insights


  • Requires minimum of a bachelor’s degree in business or related field, MBA with a healthcare focus preferred
  • 5+ years of experience in healthcare
  • 5+ years of experience working at a pharmaceutical company in areas of strategy and execution
  • Strategic business acumen
  • Understanding of Metabolic, Endocrine, and HCV disease states, including competitive set and key business objectives
  • Ability to align brand priorities, customers and needs and translate into design direction for PSPs
  • Ability to work cross-functionally to gain alignment on customer needs, objectives, and priorities
  • Experience in building relationships across internal and external teams

Key Stakeholders

Patient Services Leaders, Sales Leadership, Finance, Managed Healthcare, MABI, Market Access. Legal/Compliance

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)Keyboard use (greater or equal to 50% of the workday)
Travel: No
Job Type: Experienced
Schedule: Full-time

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