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About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Account Manager

Chicago, Illinois Req ID 2208538 Category Administrative Services Division AbbVie

The Account Manager provides high-level strategic counsel to AbbVie clients, working with internal staff and external resources to deliver communications solutions that are both cost-effective and high quality.  By providing effective support for R&D, Corporate and Commercial programs, disease state awareness campaigns, product launch support, sales support materials, training and development, internal/corporate events and a variety of other project implementations, the Account Manager partners with AbbVie clients to deliver messages impacting employee communication and company growth.  

Responsibilities:

  • Foster long-term partnerships with clients, developing marketing and communication strategies that support AbbVie’s business goals and objectives.
  • Expand and strengthen new business for BSG, working with existing clients and bring in first-time customers, focusing on cross-functional projects which are significant in cost, scope, timeliness and visibility.
  • Oversee projects from conception to completion, ensuring that project specifications, client expectations (including creative execution), budgets and timelines are met.
  • Coordinate activities of various BSG resources to ensure seamless customer service. 
  • Review all projects to ensure accuracy of project estimate and billing in a timely manner. Reconcile project cost estimates with actual costs. 
  • Conduct post production evaluation to measure communication effectiveness and results.  Report any process improvement areas to appropriate staff.
  • The Account Manager must be extremely knowledgeable and current on trends in visual communications, AV, video and marketing.
  • The Account Manager must also possess high-level creative abilities and expertise in at least one creative function (i.e. graphics/multimedia/video/writing).  Account Manager must be able to quickly develop strategic communications to address ambiguous situations.
  • An Account Manager must be an excellent communicator collaborating with internal staff to be able to meet critical initiatives.
  • The Account Manager must be able to work tactfully and effectively with all levels of employees at AbbVie up to and including the company’s ELT (Executive Leadership Team) as well as with external vendor partners.  Excellent communication and negotiation skills are essential. 
  • The Account Manager must be self-motivated, willing to take on additional responsibilities, and need little or no supervision.  Because of the close interaction with all levels of management, people skills and professionalism are a must.
  • Scheduling projects, assigning personnel and following up on all details are necessary functions in this position. 

Minimum Education & Experience:

  • BA/BS required, area of study communications, marketing, business, management or advertising.
  • Master’s degree or equivalent related project or functional experience desirable. 

  • 7-10 years of work experience in related field.  Pharmaceutical or healthcare industry experience preferred.   

  • 3+ years’ experience in an agency or in-house creative group in a client facing role, 5+ years’ experience with project management. 

    General Qualifications:

  • Collaboration: Expert in identifying barriers and developing solutions for collaborating with peers, internal stakeholders across all levels of the organization and external partners to improve relationships and work outcomes.  Viewed by peers and stakeholders as leader within department cultivating relationships that build trust and collaboration.
  • Communication:  Superb communication skills: written, presentation and oral, that is persuasive, accurate and tailored to the specific audience in a professional tone. May coach others to enhance their skill set and able to present to large groups with considerable influence. 
  • Problem Solving: Seen as expert in innovative thinking, complex problem solving and process expertise to improve business solutions and efficiency.
  • Customer Focus:  Master in customer service and expertise at adjusting and adapting service delivery to diverse customer needs and sensitivities.  Seeks to improve service at every opportunity, e.g., TypeCoach methodologies when interacting with peers and stakeholders at all levels of the organization including Sr. Management.
  • Technical Skills:  Expertly and efficiently applies vast technical, systems and business process knowledge and prior experiences to current role.  Leads others and acts as mentor for advice and solutions within the department.
  • Latitude and Attention to detail:  Works independently with limited direction mastering attention to detail and acts as coach to others in this area.  Exercises considerable latitude in determining objectives and approaches to assignments.

Key Stakeholders:

Position represents the BSG organization as a spokesperson on major matters especially related to policies, plans and objectives.  Interacts with senior internal stakeholders and external customers on significant matters often requiring coordination between organizations.

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel: Yes, 10 % of the Time
Job Type: Experienced
Schedule: Full-time
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