JOB SUMMARY:

To provide educational support to customers to ensure they are competent and confident in the appropriate and effective use of Allergan’s Aesthetics portfolio.

KEY DUTIES & RESPONSIBILITIES

• Understand the educational needs of the customer as they relate to Allergan’s Facial Aesthetics portfolio and provide support and encouragement to apply educational knowledge to practical in-clinic situations.
• Deliver clinical facilitation content, as developed by the Allergan Medical Institute (AMI) team, to customers at conferences, clinical workshops and training meetings.
• Formulate clinical development plans for the target accounts to be communicated and reviewed with the AMI Lead and BUD.
• Work with AMI-Lead to determine clinical needs of customers and provide clinical facilitation accordingly.
• Work with Sales Force during in house training events to develop their expertise in how to coach customers in patient consultation skills.
• Encourage the appropriate and effective use of Allergan products by customers.
• Maintain a high level of service through reliable and timely follow-up after any interaction with customers and Allergan medical trainers.
• Attendance at industry conferences & Allergan Medical Institute meetings to engage with customers, develop and upskill yourself.

Quality & Compliance

• Support Allergan’s Quality Management System and internal auditing processes.
• Ensure commitment to regulatory compliance by attending training and adhering to Allergan’s policies and procedures.

JOB REQUIREMENTS

Education and Experience

• Physician;
• It is recommendable to have successful completion of Dermatology, Plastic Surgery residency or Medical Aesthetics master’s degree, have at least 2 years of clinical experience with injectables or commercial experience.

Essential Skills and Abilities

• Ability to guide a group to acquire skills, make decisions or complete tasks by facilitating group communication, using interpersonal skills and influence strategies to build relationships.
• Provide expert advice to colleagues within the organization based on knowledge gained from professional experience or training.
• Ability to create tailored, value-added solutions/advice to meet customer needs.
• Work co-operatively with others to accomplish group goals through communicating clearly, sharing information, involving team members in decisions and demonstrating commitment to the team.
• Ensure you keep up with developments in your area of expertise, particularly facial anatomy.
• Intermediate skills in Microsoft Word, Excel, Powerpoint and Outlook.
• Advanced English, both oral and written (excludingApproximately 90% of time will be spent in the field.
• Ability to travel – approximately 50% of time will include travePersonal Attributes
• Effective Communication Approach - Collaborates with others on work tasks and presents information to others.

COMPETENCIES

• Applied Learning – Assimilating and applying new job-related information in a timely manner.
• Building Trusting Relationships – Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
• Compelling Communication - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention.
• Influencing – Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
• Technical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical, functional and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
• English language proficiency is required.