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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Business System Analyst (12 Month Contract)

, Australia Req ID 2211959 Category Information Technology Division AbbVie

The Business System Analyst is an individual contributor working on the development, maintenance, support and enhancement of business applications and at times providing specialized technical or business knowledge to Information Technology projects.


The role is responsible for partnering with a business functional area, learning their processes, and finding opportunities whereby technology can help drive efficiencies. The incumbent will be instrumental in the development, identification and implementation of system modifications that will improve productivity within the system(s) applicable for the business function that he/she is supporting.

  • Consult with business functional areas to develop understanding of the varied and complex business needs supported by the system(s) and determine how changing business needs will affect the system(s).
  • Understand the role of the system in the big picture and provide ideas and recommendations regarding the evolution of the system(s).
  • Develop and maintain value-adding relationships with stakeholders, both technical and business.
  • Respond to questions and influence users regarding current and potential system inputs, processes, and outputs. Conduct research and analysis into evolutions of the systems supporting business processes. Develop detailed business user requirements, system documentation, work flow procedures, and data modeling. Negotiate plans, time frames and trade-offs while ensuring client understands the final results of the project.
  • Review and route requested system changes and develop detailed specifications for implementation.
  • Ensure current and accurate system documentation, coordinate and or perform testing of system modifications, both validated and non-validated systems.
  • Provide systems expertise and support system training, educational tools and materials.
  • Work effectively with team/group to accomplish organisational goals.  Actively participate in client and team meetings by offering suggestions.  Provide input to project planning.
  • Partner with appropriate support personnel related to data integrity checks and controls of the systems.
  • Help drive internal BTS processes related to demand/release management and SDLC.
  • Ensure systems implemented meet projected timelines, customer expectations and comply with relevant Corporate and Divisional policies and procedures.



  • Report any adverse event within 24 hours as per Allergan Aesthetics’(AA) policies and procedures
  • Support AA’s Quality Management System and internal auditing processes.


Workplace Health & Safety

  • Proactively participate in AA’s WHS programs, adhere to policies and promote a safe work environment at all times.



  • Adhere to AA’s internal codes of conduct and compliance processes.



Bachelor’s degree with minimum 2 years’ experience or Master’s degree in Information Systems or related field

Skills and Abilities
Experience in Software Development Lifecycle for developing, implementing and supporting information technology platforms.
Knowledge of and experience in managing the integration of systems.
Strong data management capabilities, relational database experiences preferred.
Knowledge of and experience in Office 365, and SQL an advantage.
Excellent interpersonal skills and well-developed verbal and written communication skills.
Strong analytical skills.
Experience managing projects.
A passion for learning and personal growth.
Deliverables focused and detail oriented.
Exceptional teamwork skills.
Strong customer focus

Technology, Process and Service Excellence - Strong system capabilities, including design, configuration, data integrity, security; strong project management skills and ability to recommend process infrastructure; sets and delivers high standards of customer service.

Information Systems - Keeps current with systems applicable to working group, understands the interrelationship between systems and regulatory/compliance requirements, and maintains/operates systems and recommends opportunities for enhancements.

Build Relationships - Creates relationships and fosters impactful connections with colleagues / vendors

Customer Oriented - Embodies a customer-first philosophy to drive business results

Innovation - Rethinks the status quo and proposes creative solutions; does not settle for ordinary or typical

Project Management - Manages projects with a robust rigor using plans, stakeholder engagement, and communications for driving timelines

Doing What is Right – Never jeopardize patient safety, product quality or compliance; always act with integrity

All for One AbbVie; We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.

Decide Smart & Sure; We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what does not work and get on to what does.

Agile & Accountable; We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.

Clear & Courageous; Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.

Make Possibilities Real; We question with endless curiosity. We are never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

All Allergan ANZ employees
Global IT
Legal &Compliance        

Travel: No
Job Type: Experienced
Schedule: Full-time

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