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About Allergan Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit

Business Analyst

Austin, Texas Req ID 2208337 Category Sales Division Allergan Aesthetics

The Business Analyst Role is integral to our success. You’ll use your deep experience to manage multiple markets and call type groups that will help advise an ever-changing operational model. As a member of the team, you will be responsible for the implementation of solutions for complex business problems. As a business analysis, you will have the opportunity to design and develop information models, perform data analysis, and create qualitative reporting solutions to enable the business to make critical business decisions.


  • Conduct insightful analysis using internal and external data
  • Partner with internal tools to build scalable reports and dashboards in support of business needs
  • Drive operational excellence that supports cross-functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
  • Leverage technical abilities to drive process improvements and automation efficiencies around headcount planning, reporting, and ongoing communications to key stakeholder
  • Drive decision-making and prioritization for the business through analyzing data, identifying trends, and developing best practices
  • Experience processing, analyzing, and interpreting data sets to make business recommendations and decisions
  • Experience building dashboards using data visualization software (e.g., ThoughtSpot), including using advanced functionality (e.g., data blending)
  • Experience establishing and maintaining cross-functional relationships
  • Experience with communication, organization, and working on multiple projects
  • Develop/Manage benchmarks/KPI's within the major areas of operations to include staff performance to ensure optimization of resources
  • Analyze project metrics and creates reports on process performance against project initiatives and goals to support the businesses objectives


  • MS Excel skills and experience in working with the following Microsoft Suite and Reporting Platforms: VBA, MS Excel, MS Access, SQL and/or MS Access skills required
  • Experience with forecasting volume
  • Experience gathering unstructured data from systems such as SAP, to produce insights and reporting using Excel
  • Problem-solving and analytical experience
  • Experience communicating to various levels within an organization
  • Excellent time management track record


  • BA or BS degree in business or a related field is preferred
  • Experience with SAP and Nice inContact eCommerce website analytics
  • Capacity Planning/forecasting experience is strongly desired
  • Contact Center data management experience in a scaling environment preferred
  • Strong analytical capabilities with an understanding of statistical modeling
Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel: No
Job Type: Experienced
Schedule: Full-time

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