Purpose

Responsible for analyzing and collecting past due invoices for specified accounts.  Negotiate with customers without jeopardizing our relationship to collect past due invoices.  Performs a variety of complicated tasks to minimize financial losses and obtain best possible DSO.  Accountable for reconciliations of challenging consignment inventory billings and billing transactions with multiple returns associated.  Must have excellent communications skills when dealing with internal and external customers.

The employee must conduct their work activities in compliance within internal and all applicable regulatory requirements.  Internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.

Responsibilities

• Responsible for analyzing and collecting on past due accounts.  Determine the collection tool to utilize depending on the collection strategy assigned for the period.  Ascertains the degree of delinquency and collection procedure to follow for all assigned accounts.
• Negotiate with customers to collect all past due invoices and resolve payment discrepancies.  This duty is performed within significant time constraints in order to increase cash flow for the company.  Maintain predetermined standards while ensuring incoming orders are not delayed due to delinquencies.
• Assist with inbound calls during heavy call volumes to resolve customer inquiries.
• Actively participate in resolving major account issues to maintain strong customer relationships and arrive at a mutually beneficial solution for the customer and the company.
• Researches, determines, and implements action necessary to resolve inquiries and claims from customers.
• Exercises sounds judgement and discretion in making all routine decisions to ensure that all claims are handled accurately and to the satisfaction of both parties.
• Resolve disputed claims.  Complete monthly assigned collection strategy.  Handles complex reconciliations of consignment billings and billings with multiple returns associated.
• Reconciles accounts in a credit balance which includes researching and reconciling any open invoices or deductions to ensure validity prior to refunding the customer.  Works with customers providing backup necessary to resolve and clear any outstanding debit prior to issuing refunds.
• Communicates clearly with internal and external customers.  Take actions necessary to meet department objectives and at the same time continues to build a relationship with the customer.
• Ensures customers are set up for e-mail invoices and statements and are aware and taking advantage of the company on-line support tools. 
• Assists customers with Accounts Receivable functionality available on Allergan Direct to help increase usage and promote self-service.
• Takes corrective action and is actively involved in process improvement teams to correct potential on-going problems. Processes customer refunds and adjustments as needed.
• Identifies problem accounts and notifies Finance and Sales management of situations that could indicate uncorrectable claims or possible bankruptcy to prevent future losses to the company.
• Ensures credit lines are reduced to eliminate additional Bad Debit expenses. Committed to successfully completing assigned monthly strategies and daily follow-ups.
• Accountable to maintain all accounts on an up-to-date basis status to ensure “clean” audits by internal and outside auditors.
• Participates in projects to resolve issues within the department and/or organization.
• Demonstrates leadership and is a subject matter expert and go to person on the team.
• Ability to work independently and plan extensively to meet goals while maintaining consistency and quality in a fast paced, multi tasked environment.
• Excellent verbal and written communication skills along with strong billing reconciliation and accounting skills.
• Must demonstrate a strong ability to identify, analyze and solve problems as well as manage multiple projects and heavy work volume within time constraints.
• Must be self-motivated and approach tasks with a positive pro-active attitude while maintaining eagerness and capacity to learn.

Qualifications

• Experience working with Microsoft Office, Outlook, Word, Excel, and Power Point
• 5+ years experience working in Accounts Receivable, Customer Service, Accounts Payable, or Cash Applications.
• Bachelor's Degree in Finance or Accounting field preferred or equivalent combination of education and experience.
• SAP and FIS GETPAID experience preferred.
• Healthcare or Pharmaceutical experience preferred.

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.